At Grand River Rubber and Plastics, we believe in putting our customers first. That’s why we make it a priority to routinely check in with them to ensure their satisfaction. As an ISO 9001: 2015 registered company since 1998, it is also a requirement to maintain our certification. We’re thrilled with the results of a recent survey.

Overall Satisfaction 

When asked about overall satisfaction, on a scale of 1–5, with 5 as the highest rating, over 78% rated 5 out of 5 “Very Satisfied”. The remaining respondents, over 22%, gave a 4 out of 5  “Satisfied” rating.

Customer Service

As quality customer service is always a top priority at Grand River Rubber, we’re excited that on a scale of 1–5, with 5 as the highest rating, over 86% rated 5 out of 5 “Very Satisfied”. The remaining respondents rated 4 out of 5, “Satisfied”.

Would you recommend Grand River Rubber & Plastics?

72% of respondents answered 5, the highest rating, on a scale of 1-5 when asked if they would recommend Grand River Rubber & Plastics. The remaining respondents answered 4 out of 5.

100% said they would recommend Grand River Rubber 4 or 5 out of 5 times!

Fours and fives! We’re humbled by the continued support of our customers. Your satisfaction means everything to us, and we’re grateful for your partnership and trust. On behalf of all our employee-owners, thank you.

Lead time expectations

When asked about their opinion on a reasonable lead time, 6 weeks was the most frequent response, followed by 4 weeks and 5 weeks respectively.

Areas for improvement

Among the positive words and praise, some respondents mentioned a need for additional gasket sizes and quote quantities. We value your feedback, and we’ve taken note of your suggestions. 

From all of us at Grand River Rubber & Plastics, thank you for your business and ongoing support. We are committed to continually improving to provide you with the best quality and service.